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Kindle Fire HD Diagnostic Service

0.80 LBS
2 Day for Local Customers, 4 Day turn-around for mail-ins from date we receive, 15 MONTH WARRANTY AGAINST DEFECTS. Please click on "Product Description" below for details
$8.00 (Fixed shipping cost)


Product Description

Kindle Fire HD Diagnostic Service

Purchase this option if you want to mail in your device.  We can look at any screen issues or charge port issues and will let you know if repairable.  We will contact once we have looked at it.  Once repaired, we will send an invoice via Paypal billing the remaining balance that is due for the repair performed, .99 and pre-paid shipping will be applied to the final cost.  No additional fee if our repair still does not remedy the issue.

Symptons include:

  • Kindle Fire HD only charges if you position the cable just right
  • Kindle does not charge at all and the port looks damaged if you look inside.
  • Screen Repairs - Glass is cracked but touch does not work, you want to know if new glass will fix the issue before purchase, we can plug in and test new screen before we install

If your device is not repairable, no charge minus the .99 diagnostic fee and return shipping fee.  If we attempt (Charge Port) and still does not work, no charge minus the .99 fee and return shipping fee.  We have a 100% success rate on charge ports.  Screens are easy to test without actually installing.

Instructions for Obtaining Repair Service

Local San Antonio Residents:

Please call and schedule an appointment, Open Saturday and Sunday 12 - 6:30 for local customers, San Antonio location.  Weekdays are reserved for mail-in repairs.
Physical Address for device drop OFF Saturday and Sunday 12-6:30 PM (Must have an appointment 210-816- 2108)

267 Future Dr, San Antonio TX 78213 (corner of Vance Jackson and Future Dr, Inside Loop 410)

Out of San Antonio (Mail-in Repairs)

Purchase Repair, Once repair has been purchased, specific instructions will be sent via email.
Mailing Address for devices (UPS Store box)

10004 WURZBACH RD, #278


If you do not receive instructions to the email address you provided during check out, please check your spam email.  If you have your spam to automatically delete, please contact us.  If the automatic deletion of spam is your option, please add zfixit.com domain to your address book. If still having issues, please call and we can provide verbal "best practices" for mailing in your device.

Warranty Information

15 Month Warranty Against Defects

Other Details

Hours of Operation:
Saturday - Sunday 12-6:30 PM

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